Privacy Policy

Last updated: November 8, 2026

This policy explains what personal information Crana Construction Inc. collects through this website, why we collect it, how we use and protect it, and how you can contact us about it. Crana is a construction company in British Columbia, and we handle personal information under BC’s Personal Information Protection Act (PIPA).

1. About this policy

This policy applies to personal information collected through cranaconstruction.com, including the project inquiry form and the Project Budget & Feasibility Tool. It describes the website’s practices from the date shown above.

“Personal information” means information about an identifiable individual, such as your name, email address, phone number or details about your property and project. Business contact information used for business purposes is treated differently under PIPA.

Crana has designated a Privacy Officer who is responsible for how we handle personal information. You can contact the Privacy Officer using the details in section 14.

2. Information Crana collects

We only collect personal information that you choose to send us through the website, plus limited technical information needed to keep the forms working and protected. Depending on what you send, this may include:

• Contact details: your name, email address and phone number.
• Project details: project type, property type, neighbourhood or city, approximate size, scope selections, finish level, existing site conditions, drawings, consultant and permit status, timing, the budget you have in mind, and any description or notes you write.
• Budget tool results: the preliminary planning range or review result shown to you, and a reference to the version of planning benchmarks used.
• Project files: drawings, plans or photographs you choose to upload.
• How you heard about us, if you choose to tell us.
• Limited technical information used to protect the forms from spam and misuse (see section 13).

We don’t ask for a street address. Please don’t send sensitive information such as financial account numbers, government ID numbers or health information through the website.

3. Why Crana collects it

We collect this information to:

• respond to your inquiry;
• understand your project’s scope, timing and location;
• evaluate whether the project may be a good fit for Crana;
• generate an early preliminary planning range in the budget tool;
• review drawings, plans and photographs you send;
• discuss potential pre-construction or construction services with you;
• keep appropriate business records of inquiries; and
• protect the website’s forms from spam and misuse.

We don’t use the information you send through these forms for marketing emails, and we don’t sell it.

4. Project inquiries

When you send the project inquiry form on the Contact page, we receive your contact details, project location (neighbourhood or city), project type, approximate budget, timing, project description and, if you choose, how you heard about us. We use this to review your project and reply to you. The form explains this before you send it.

5. Project Budget & Feasibility Tool

The Project Budget & Feasibility Tool uses the project information you enter to show a preliminary planning range or to tell you that a project needs review. The range is early budgeting guidance only. It is not a quotation or estimate.

• Before you send: your answers are sent to the website to work out each screen and the result, but Crana does not save them. While you’re working through the tool, your browser may keep your unfinished answers for that tab so you don’t lose them if the page reloads (contact details are not kept). They’re cleared when you close the tab, send the project, or choose “Start again”.
• When you choose to send the project: Crana receives your contact details, your project answers, the result you were shown, any notes and any files you upload, so we can review the project and follow up with you about potential services.

6. Drawings, plans and photographs

You can choose to upload drawings, plans or photographs with your project. These files may contain personal information, such as a property address, floor plans, photographs of a home or property, names or notes on drawings, or consultant details. We collect them only to review your project and prepare early planning information.

• Please upload only what is reasonably needed for Crana’s review, and avoid including unrelated personal or confidential information.
• Uploaded files are stored privately. They are not placed in the website’s public media library, have no public web address, and can only be opened by Crana’s authorized website administrators.
• Files are kept with your inquiry record and are not attached to the email notification Crana receives.

7. How Crana uses personal information

We use personal information only for the purposes in section 3, or for another purpose if you agree or the law permits or requires it. By sending a form, you consent to Crana using your information for those purposes. Only Crana personnel who need the information to review and respond to inquiries can access it.

If your project moves forward, information you sent may become part of Crana’s project and business records, which are handled for that project relationship.

8. When information may be shared

We don’t sell or rent personal information. We may share it only:

• with service providers that help us run the website and our systems (see section 9);
• with others involved in your project, such as designers, engineers or trades, if your project proceeds and you agree, or where it’s reasonably needed for the services you asked about; and
• where required or permitted by law, for example to respond to a legal request or to protect Crana’s legal rights.

9. Service providers, hosting and email

Crana uses service providers where reasonably necessary to operate the website, host information, send email or support its systems. This includes web hosting, email delivery and website administration or technical support. Their access is limited to what’s needed to provide those services.

When you send a form, the website sends Crana an email notification summarizing your inquiry. Email is convenient but is not a perfectly secure way to send information. That’s one reason uploaded files are not attached to these emails.

Some service providers may store or process information outside British Columbia or Canada, including in the United States. Information held outside Canada may be subject to the laws of that country.

10. How information is protected

Crana makes reasonable security arrangements appropriate to the information we hold. These include:

• restricting access to inquiry records and files to authorized administrators;
• keeping uploaded project files in private storage, not public web folders;
• checking uploaded files for accepted types and sizes; and
• protecting the forms against spam and repeated automated submissions.

No website, email system or method of storage is free of risk, so we can’t guarantee the security of information sent online. If you have concerns about sending something through the website, contact us first.

11. Retention and deletion

We keep personal information only as long as it’s reasonably needed for the purposes it was collected for, or for legal or business reasons.

Crana’s current retention practice is to keep prospective-project inquiry records for approximately 24 months, and uploaded project files for approximately 12 months, after the last relevant contact. A longer period may apply where it is reasonably required for an active client or project relationship, accounting or business records, a legal obligation, or a dispute.

Where we use your personal information to make a decision that directly affects you, we keep it for at least one year after that decision, as PIPA requires, so you have a chance to ask for it. When information is no longer needed, we delete it or make it no longer identifiable.

You can ask us to delete your inquiry or files earlier. We’ll do so unless we need to keep the information for one of the reasons above.

12. Access and correction

You can ask to see the personal information Crana holds about you, how it has been used, and who it has been shared with. You can also ask us to correct information you believe is inaccurate or incomplete.

• Send your request in writing to the Privacy Officer at info@cranaconstruction.com, with enough detail for us to find the information (for example, the name and email you used and roughly when you contacted us).
• We may need to confirm your identity before releasing information.
• We’ll respond within the time PIPA requires. If we need more time, we’ll tell you why.
• In some cases the law allows or requires us to withhold information, for example where it would reveal another person’s personal information. If so, we’ll explain why.
• PIPA allows a minimal fee for some access requests. If a fee would apply, we’ll tell you in advance.
• If we don’t make a correction you ask for, we’ll note your request on the record.

13. Cookies, analytics and technical information

• No analytics or advertising tracking: this website does not currently use analytics, advertising or social media tracking tools. If that changes, we’ll update this policy first.
• Cookies: the public pages of this website don’t set cookies for visitors. Crana staff who sign in to manage the website receive standard WordPress sign-in cookies.
• Form protection: to prevent spam and repeated automated submissions, the website briefly uses a scrambled (one-way coded) version of your IP address to count recent submissions from the same connection. It expires after about an hour, is not stored with your inquiry, and your IP address itself is not saved by the forms.
• Budget tool: your browser may keep unfinished budget tool answers for the current tab, as described in section 5.
• Server and security logs: like most websites, our hosting provider and website security and maintenance tools may record standard technical information, such as IP addresses, browser type and pages requested, to keep the website secure and working.

14. Privacy questions or complaints

If you have a question or concern about how Crana handles personal information, or want to make a request or complaint, please contact our Privacy Officer. We’ll look into it and respond.

If you’re not satisfied with our response, you can contact the Office of the Information and Privacy Commissioner for British Columbia.

15. Changes to this policy

We may update this policy when our website or practices change. The “Last updated” date at the top shows when it was last revised. Significant changes will be reflected here before they take effect on the website.

Information sent through earlier versions of this website is being reviewed and will be kept or deleted in line with the retention practice in section 11.